As the legal industry evolves, the delivery of legal services has become more sophisticated and complex. Although our law firm is comprised of lawyers, we also employ non-lawyers in various managerial, professional, and administrative roles. Most of these positions require an entirely different skill set than that of lawyers. These employees do much of the behind-the-scenes work to make sure the firm has what it needs to function, including keeping the computer systems up and running and sending invoices to clients.

Information Technology (IT) personnels are responsible for managing the computer system of the law firm. IT Directors or Computer and Information System Managers have the responsibility of making all manner of improvements and upgrades to the firm’s computer systems. This involves more than just the physical computers within the building. With today’s technology, our lawyers have to be able to access their important documents and information from their smartphones or mobile devices and laptop computers. This is part of the computer systems the IT Director manages. Being able to help the clients whether in the office or out, is priority number one. It is imperative that the security and confidentiality is maintained at all times.

Employees occupying other IT positions within the firm will oversee the day-to-day operations of the IT systems. A Computer Network Architect and/or a Network or Computer Systems Administrator would manage the firm’s work stations, email and data storage systems and ensure they are properly connected to the network. Computer and software training and fixing problems related to computer functions would be handled by the Computer Support Specialists. The creation of document management system software to ensure the security and safety of confidential information would be taken care of by a Database Administrator as well.